Steps to buy in iluxiform.com
Our website is available to place your order for different brands of designer lamps.
You can contact us through the online chat on our website, the email info@iluxiform.com or through the customer service telephone: 977 32 85 56 (Monday to Friday, from 8:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:30 p.m.).
To buy through the web we indicate the steps to follow:
STEP 1: Find your product
Access the products, entering through the different categories or by brands, or through the search engine.
In case you do not find the product you are looking for, contact us by sending us an email to info@iluxiform.com.
STEP 2: Select it
Select the products you want to buy. You will be able to see that different products are available in different finishes and various sizes.
So you will have to select the finish, the size and the units you want from each one and click on the "Add to Cart" button.
STEP 3: Access the cart
Now you have to go to the cart (at the top right, on the shopping cart icon).
In this step you have to check that the product that is in your cart is the one you want to buy.
STEP 4: Add your address and payment method
Add the shipping address and the billing address (in case you want to invoice it at another address) and choose the payment method with which you feel most comfortable or comfortable.
You can also add a comment in the order comments if you want to make a specification about the shipment or the product.
Payment Methods in iluxiform.com:
Below you can see the different payment methods that we offer you in iluxiform.com:
Credit card:
It will be charged at the time of placing the order. Payment is made through a recognized SSL security gateway and through the bank "La Caixa".
If for some reason the transaction is not made, the order would not be completed correctly and you would have to start over from the cart.
Wire transfer:
You can deposit in the bank account of CAIXABANK through the following bank account number:
IBAN: ES29 2100 3851 1302 0002 1949
SWIFT: CAIXESBB666
For greater agility in the processing of the order, send proof of payment by e-mail to the address: info@iluxiform.com.
Indicating the order number. We reserve the right not to process the order until it has been verified that the corresponding payment has been made.
PayPal:
You can confirm the purchase through your PayPal account or your Credit Card linked to your PayPal account. Choosing PayPal as your payment method, you will have a surcharge of 3.4% of the amount of your purchase.
The amount will be charged at the time of placing the order. Payment is made through a recognized SSL security gateway and through the "PayPal" entity.
If for some reason the transaction is not made, the order will not be completed.
PayPal offers you many advantages, such as protection of your orders and reimbursement of return costs. If you want to know more advantages of PayPal, we recommend you visit their website.
Sequra: Payment in instalments
Choose to divide the amount of your order 3, 6 or 12 monthly payments, at the time of purchase.
Only a fixed cost per month (varies depending on the amount of the order). No interest, TIN 0%. No hidden costs. Instantly and without paperwork. Only with your ID or NIE, your mobile and your card.
At the time of purchase, the first payment is made by card, and the rest is automated depending on the monthly payments you have chosen.
You can modify your payment plan or pay in full at any time at no additional cost. And you can also choose or modify the day of the month you want to pay.
SeQura will inform you at all times through your email and SMS. It is a Service of SeQura https://www.sequra.es/preguntas-frecuentes.html, which gives you the option to save your card details so you do not have to re-enter your payment details in your purchases.
If you have any questions or queries, we will be at your disposal to help you. Send us an email to info@iluxiform.com or call us at 977 32 86 56.
Sequra: Receive Now and Pay Later
Make your purchases online as you have bought all your life: paying when you have the order, check it and convince you.
You have up to 7 days after sending the order to make the payment by credit or debit card, transfer or deposit account. And we also offer you the option to pay it in 3 or 6 months.
This service offered by SeQura https://www.sequra.es/preguntas-frecuentes.html has no additional cost.
At the time of purchase you do not have to leave your bank details.
SeQura will inform you of the terms and forms of payment through email and SMS.
Once you have purchased with SeQura, if you save your card details you will never have to re-enter your payment details in your purchases.
Taxation
The prices of the products displayed on the website iluxiform.com include the Value Added Tax (VAT) that, where appropriate, should be applied.
Purchases made by natural persons domiciled in the Member States of the European Union will be subject to VAT.
Purchases made by companies domiciled in the Member States of the European Union will be exempt from the aforementioned tax. As long as they send a copy of their VAT/NIF number in advance.
Purchases made by natural or legal persons resident in States not members of the European Union: Canary Islands or Ceuta and Melilla will be exempt from VAT.
Obligations of the seller
Orders will be sent through the transport company chosen by the seller (MRW) and will arrive at the address indicated by the customer within the estimated delivery time indicated in each product sheet.
At iluxiform.com we are not responsible for the consequences arising from the delay or loss of the product by the transport company. Although we will take care of managing the incident and resolving it effectively.
We undertake to inform you of changes in the status of your order, which will be communicated to you via email or telephone. However, you can check the status of the order in "Your account".
Buyer's Rights
In the event that the material has any incident (blow, lack of elements, breakage, etc.), the customer will have a period of 24 hours. According to the official calendar of your place of habitual residence, to terminate the contract without incurring any penalty or expense. This period will be computed from the receipt of the order by the customer.
The client will communicate to iluxiform.com within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract.
Guarantees
The guarantees of all products are 2 years, as stipulated in Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.
In order to make a claim, the user will have to photograph the product to check the possible damages, as well as indicate in the claim the number and date of the invoice of his order.
Likewise, it will also be verified that there has been no misuse of it, or a negligent use. As well as a modification of the product or some manufacturing error. In these cases and as indicated by law, the guarantee would be void.
If you have any questions, please contact our Customer Service via email to info@iluxiform.com or by phone at 977 32 85 56.