For shipments to Spain and Portugal, transport will be free for purchases over € 180. In purchases under € 180, the shipping cost will be € 8.80 (+ VAT apart).
Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, please send us an email to email@example.com and we will send you a quote to make your shipment.
*The shipping times marked on the website are an estimate. Since we buy from the brand and it may not have stock of the product. So the delivery time would be affected.
In case of sending a product outside the peninsula and within the European Union, the customer will have to contact us through the mail firstname.lastname@example.org so that we can send a quote of the price of the transport. The customer will be responsible for the shipping costs.
Before placing your order, we ask you to check that it fits perfectly with what you are looking for. Either with the measurements and with the finish. In case you have any questions, you can contact us, we will be happy to help you! :)
To cancel an order, the user has a maximum of 48 hours to communicate it to iluxiform.com.
The period you have to communicate any return is 14 calendar days from receipt of the product, according to the Law for the Defense of Consumers and Users.
In order to make a return, you have to follow the following steps:
1. The goods must be returned in the same original packaging and sealed.
2. Contact us through the mail email@example.com and inform us of said return.
3. The costs derived from the transport to make the return will be borne by the client. The client must send the material to the following address: Crta. Alcolea del Pinar, 25. 43206, Reus (Tarragona).
*From iluxiform there will be no collections in transport company centers. The package must arrive at the Iluxiform Headquarters: Crta. Alcolea del Pinar, 25. 43206, Reus (Tarragona).
4. Once the return has been approved and verified that the material is in the same state in which it was sent, you will receive the amount in the same way in which the purchase was made, within a few days.
5. The initial shipping costs, if any, will not be refunded.
At iluxiform.com we reserve the right to refuse returns outside the deadline, or if the product is not in the same condition in which they were received.
The shipment of material will be made by carrier, through the transport company MRW. The delivery time will depend on the availability of the chosen material, as well as the selected brand.
However, each product sheet specifies the estimated delivery time of each of our products. When your order arrives at our facilities, we check that it is in perfect condition.
In case of buying two or more products of different brands, the shipment will be made all together, if not specified otherwise.
Then, we inform you that your order is already on its way, in order that you are always informed of the status of your purchase.
Pick up in store Luxiform Reus
We offer you the option to pick up your order in our store in Reus (Ctra. Alcolea del pinar, 25. 43206 Reus, Tarragona). In this case the shipping costs are free. We will inform you of the arrival of the goods via email (you will have a period of 30 days to collect it).
For the collection it is necessary to identify yourself, presenting the order number and the ID of the person who is going to pick it up.
Shipping via MRW
This is the standard shipping option. When we receive your order, we will ship it via MRW and the delivery time will be 24h - 48h. Carriers are required to leave the order at your doorstep.
When we send you your order, we send you an email with which you can know that your order is already on its way. The transport company, MRW, will send you an email informing you when the delivery will be made.
Remember that you have up to 24 hours after receiving the package to notify any incident with your order (breakage or damage to your order).
Delivery to MRW headquarters
In case it is not easy for you to be at home for the delivery of your order, we offer you the option that you can go to the nearest MRW headquarters. This transport company will send you an email providing you with the address of the MRW headquarters so you can go and pick up your lamp when you can.
Legislation and dispute resolution
a) Purchases made by LUXIFORM IL·LUMINACIÓ are subject to Spanish law.
b) In case of any conflict or discrepancy, the applicable jurisdiction will be the one closest to the registered office of LUXIFORM IL.LUMINACIÓ.